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Basic Troubleshooting & Customer Queries

Automated responses, FAQs, chatbot-powered help for common issues.

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24/7 Technical Support

Dedicated team handling software issues, performance questions, or configuration problems related to OT security or IIoT devices.

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Advanced Engineering Support

Complex issues like product-level bugs, integrations with existing OT environments, or security incidents.

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Next-level OT security

Protect your operations with our expertise.

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Product support

cyberIMP Product Support provides comprehensive assistance tailored to meet the critical needs of OT, IIoT, and Industry 4.0 environments, ensuring seamless operations and robust security.

24/7 Expert Support

Access to dedicated OT security specialists through multiple channels to minimize downtime and respond to critical incidents.

Proactive Threat Updates

Real-time monitoring and threat intelligence ensure users are alerted to emerging vulnerabilities and risks, with support for incident response.

Training & Community Engagement

Offers webinars, certification programs, and a user-driven support community to foster knowledge sharing and deep technical understanding.

Features

Fortify Your OT Security Posture with CyberImp's Proven Solutions

CyberImp delivers a comprehensive suite of OT security solutions meticulously designed to safeguard critical infrastructure. We address the unique challenges of OT environments, providing unparalleled visibility, proactive threat mitigation, and robust security measures.

Network Security

Network firewalls: These filter incoming and outgoing traffic based on predefined security rules, blocking malicious activity.
Intrusion detection/prevention systems (IDS/IPS): These systems monitor network traffic for suspicious activity and can either alert operators or automatically block it.
Network segmentation: This involves dividing the network into smaller, isolated segments, reducing the potential impact of a security breach.

Endpoint Security

Antivirus/anti-malware software: This software protects individual devices from malware infections.
Endpoint detection and response (EDR): These systems continuously monitor endpoints for suspicious activity and can help to identify and respond to threats quickly.

Access Control

Identity and access management (IAM): This system ensures that only authorized users have access to critical systems and data.Identity and access management
Multi-factor authentication (MFA): This adds an extra layer of security by requiring users to provide more than one credential to log in.

SIEM

Security Information and Event Management

Focus on ICS Data: An OT-SIEM prioritizes data from industrial control systems (ICS) like PLCs, SCADA systems, and HMIs.
Understands Industrial Protocols: An OT-SIEM can analyze industrial automation protocols for anomalies and threats.
Compliance Monitoring: Can monitor for industry security standards.
Real-Time Threat Detection: OT-SIEM prioritizes real-time threat detection for safety and process disruptions.
Integration with IT-SIEM: Can integrate with an IT-SIEM for enterprise-wide security.

BDR Solutions

Backup and Disaster Recovery Solutions

Minimize Downtime: A strong OT DR plan minimizes downtime during a cyberattack or other disruption, reducing production losses and safety risks.
Recovery Time Objective (RTO) & Recovery Point Objective (RPO): Set clear RTOs and RPOs for OT systems based on criticality.
Backup Strategy: Implement a layered backup strategy with frequent local backups for fast recovery and offsite backups for disaster scenarios (e.g., fire, ransomware).

OT Patching

Vulnerability Management & Patching

Prioritize: Focus on the most critical vulnerabilities first, considering exploitability and potential impact.
Scan Wisely: Use specialized OT scanning tools to minimize disruptions.
Patch Safely: Leverage tools for testing patches in isolated environments before deployment.
Phased Rollouts: Implement patches gradually with close monitoring.
Mitigate When Needed: Use alternative measures like segmentation when patching isn't immediately possible.

Threat Detection & Monitoring.

Continuous Monitoring & Threat Detection

Keeping a watchful eye, 24/7: Continuous monitoring monitors network traffic, system activity, and device configurations for anomalies.
Suspicious activity alert: The system is trained to identify anomalies that deviate from normal patterns, which could indicate potential cyberattacks.
Real-time threat detection: The advantage is immediate identification of threats, allowing for a quicker response.

OT Asset Management

Enhanced Security: By understanding your attack surface, you can proactively identify and prioritize vulnerabilities in critical assets.
Improved Efficiency: Streamlined asset management leads to optimized utilization, reduced downtime, and better resource allocation.
Stronger Compliance: A comprehensive inventory facilitates adherence to industry regulations and security standards.

USP

UNIQUE SELLING PROPOSITION

Industries Served

Specialized OT & IoT Security for Diverse Industries

This service provides advanced security measures specifically designed to safeguard the Operational Technology (OT) systems and Internet of Things (IoT) devices that form the backbone of critical operations across diverse industries.